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Supported Environments

Requirements for Windows

  • Windows 7 or newer
  • One of the following web browsers:

Requirements for Apple Mac

  • macOS 10.12 (Sierra) or newer
  • One of the following web browsers:

Requirements for Apple iOS Devices

  • Safari version 11.1.2 or newer
  • One of the following devices:
    • Apple iPhone 5s or newer
    • Apple iPad Air or newer

Requirements for Android Devices

  • Google Chrome version 60 or newer

Internet Connection Requirements

The following requirements are for participating in live events

  • Events without live video: 40 Kb/sec Minimum
  • Events with live or pre-recorded video: 1.5 Mb/sec Minimum
  • High-speed Internet is required. Cable or DSL connections with 5+ Mb/sec recommended.

Common Support Issues

I forgot my password. How can I get in to my account?

You can recover your account. When you recover your account, you are sent an email to the email address on the account. The email contains a link that you must click to recover your account. Once you've clicked on the link, you'll be taken to a page where you can type in a new password. Account recovery links expire after 24 hours.

I am not receiving audio.
  1. If you have powered speakers, make sure they are turned on.
  2. Ensure that the speakers are correctly plugged in to the computer's speaker or line-out jack (usually colored green).
  3. If your speakers have a volume control knob, make sure that your speakers are turned up.
  4. Make sure the volume control on your operating system isn't muted and it turned up.
  5. If you still do not receive audio, your internet connection may not be fast enough to receive video.
The audio sounds like it's stuttering; cutting in-and-out.

If your audio sounds like it's stuttering, the cause could be that your internet connection is too slow to provide a continuous, uninterrupted audio broadcast. This issue can also be caused by your computer not being fast enough to play the audio without stuttering. Try rebooting your computer. If that does not solve the issue, try using a different web browser.

Frequently Asked Questions

How to use Addis Live Online Auctions
Addis Live Online Auctions Terms and Conditions
See a complete list of all frequently asked questions

Additional Tools